Ongoing Support
Ongoing Support
Support includes helpdesk services, system updates, security management, and user assistance—keeping operations smooth, secure, and responsive to evolving business needs.
What You'll Get
Proactive Monitoring & Maintenance
Continuous health checks for PowerApps, Power Automate flows, Copilot integrations, and Dataverse performance.
Issue Resolution & Helpdesk Support
Fast troubleshooting for app errors, flow failures, connector issues, and Copilot misconfigurations.
Security & Compliance Oversight
Role-based access reviews, data loss prevention (DLP) policy enforcement, and audit trail monitoring.
Environment Governance
Support for managing multiple environments, solution lifecycle, and deployment pipelines.
Our Process
Assessment & Onboarding
Review existing apps, flows, environments, and Copilot usage. Identify governance gaps, performance issues, and training needs.
Environment Setup & Governance
Configure environments, security roles, DLP policies, and naming conventions. Establish ALM pipelines and solution lifecycle management.
Monitoring & Maintenance
Implement health checks for apps, flows, connectors, and Copilot prompts. Track usage analytics, performance metrics, and error logs.
Issue Resolution & Helpdesk Support
Provide tiered support for app failures, flow errors, and Copilot misbehavior. Troubleshoot Dataverse, connectors, and integration issues.
Optimization & Updates
Refactor inefficient flows, improve app responsiveness, and tune Copilot prompts. Apply platform updates and test new features.
Backup & Recovery
Assist with restoring deleted components and managing version history. Ensure data integrity and rollback options.